Frequently asked questions
What are cryptocurrencies?
They are a means of payment that uses blockchain technology and encryption to ensure the validity of transactions and the creation of new currency units. The first currency was Bitcoin (BTC). Created in 2009 and since then there have been many crypto-coins especially based on Ethereum (ETC).
Buy Bitcoin in the Europe?
You can purchase Bitcoin BTC, Monero (XMR), Ripple (XRP), LiteCoin (LTC) or Dash (DASH) among others, through our platform in: Buy page.
What is your service?
Through our website you can quickly and securely purchase Bitcoins or Moneros. You should go to our online purchase page where an operator might accompany you during the operation using our webchat.
I still do not have the wallet, how do I create one?
Contact our service and we will provide this information or if you prefer we will do it for you.
Where to buy Bitcoin or Monero?
Through our website you can quickly and securely purchase Bitcoin or Monero. You should go to our online purchase page where an operator might accompany you during the operation using our webchat.
Where to buy Ethereum or other cryptocurrencies?
Request the cryptocurrency you want online on our platform. If available, the purchase process is identical to the Bitcoin or Monero described above.
How is the manual buy transaction processed?
Contact the online chat service and it will be hosted by an operator. Supply the amount, the crypto currency and your wallet address as requested. Once the price is agreed, you have a period of half hour to send us the proof in case of bank transfer to another bank. In case of bank transfer to the same bank or payment of services just inform the settlement operator. In this case validation occurs immediately. Learn more about the process to buy.
How long will a SEPA bank transfer crypto buy take?
SEPA transfers will take between 4 and 48 hour to be validated buy our systems. Immediately after we will release the offered coins.
Can I buy through another platform?
We use liberalcoins.com (ptcoins) for business with new customers who want to win our trust. This system allows to use the so called Escrow in which the transaction is validated by a third party (in this case the system of the site) so that the client sees its amount of criptocurrency retained until the validation in which the seller, in this case we, confirm we received the amount.
What is the minimum and maximum amount of criptocurrency that I can buy or sell?
Depending on account level you will be limited to a daily and weekly limit as following: Level 1 - € 100 per day, € 250 per week buying and € 200 per day, € 500 per week at sell. Level 2 - € 250 per day, € 500 per week buying and € 500 per day, € 1000 per week at sell. Level 3 - € 500 per day, € 1000 per week buying and € 1000 per day, € 2500 per week at sell. Level X - No Limit, restricted to our stock disposal, currently unavailable.
Account Level, what is that?
Level 0 is gained upon account registration after we review it, usually under one hour. Level 1 you need to upload a copy of your ID card or passport. After approval, your account will be upgraded. Level 2 promotion will occur after mobile number verification and first order with at least one week. Level 3, is gained after first order with at least two weeks. More levels with higher limits will be soon available. Level X - Unrestricted limits. Currently unavailable.
KYC Compliance. Easy as 1, 2, 3. 1. ID Verification Determine if an ID is authentic and belongs to the user. 2. Identity Verification Ensure the person behind a transaction is who they say they are. 3. Document Verification Easily scan documents even if folded, creased, or crumpled. Know more at: ID verification process.
Add Bank account?
After register and being validated you will have a link to add a bank account. In that page insert your EU IBAN and BIC SWIFT and submit. You will be displayed our bank account for you to transfer us € 2 that will be credited in your first order. Wait for the amount to reach your bank account. Upon credit your account will display Active status. Note that the bank account must be in the name you supply upon registration.
How do I sell Bitcoin, Monero or other cryptocurrency?
Contact the online chat service and a specialized operator will indicate your options as well as the current value of the crypto. In case of wanting to sell other cryptocurrencies ask online also because it is evaluated case by case.
What documents and informations do I have to provide?
Name, telephone and email. In the case of buying, the address of the electronic wallet and in the sale, the IBAN of the bank account. The customer is responsible for the accuracy of the information provided.
Can I buy criptocurrency with money in notes?
You can not directly because at the moment we do not accept cash on hand. In this case you will have to deposit the money into our bank account.
Is it possible to sell my cryptocurrency and receive it in banknotes?
Not possible because all payments are made by bank transfer.
I lost the address of my wallet. Can you help me get it back?
You can not recover your wallet if you have lost it. This is part of crypto-currency security. We recommend that you keep the information in your wallet well. Even from a wallet opened by our services we do not keep any information.
I do not like writing, can I make the transaction over the phone?
Yes, ask the operator to be answered by phone. Leave your phone number that an operator will call you as soon as possible
Portugal National Transfer is faster?
National transfers between different banks, carried out until 3 pm, arrive at the destination on the following business day. In the remaining cases, they are credited on the second working day.
MBCoin is committed to providing its services in the following terms.